# Corporate Technical Support

Corporate technical support provides a high level of service for critical infrastructure components. Corporate technical support services include all the capabilities of standard technical support, as well as:

- guaranteed initial response time – up to 2 hours;
- 24/7 support.

Full terms of service can be found [`here`](https://en.angie.software//support/Angie_enterprise.pdf).

## Comparison of Standard and Corporate Technical Support Terms

|                                                          | Standard   | Corporate   |
|----------------------------------------------------------|------------|-------------|
| Provided based on a separate technical support agreement |            |             |
| Support requests via email and online form               |            |             |
| Support requests via phone                               |            |             |
| Support hours: weekdays from 10 AM to 8 PM, Moscow time  |            |             |
| Support hours: 24/7                                      |            |             |
| Initial response time to requests: up to 2 hours         |            |             |

## Services Provided Under Corporate Technical Support

- Troubleshooting software functionality issues.
- Consulting on software usage and providing clarifications on documentation.
- Consulting on the operation of HTTP and TCP protocols during software operation.
- Consulting on modifying user operating system settings to improve software performance.
- Consulting on optimization opportunities for software interaction with other solutions installed by the user.
- Providing support for customizing configuration files to meet individual user requests.
- Providing updates during the term of technical support services.