Corporate Technical Support#

Corporate technical support provides a high level of service for critical infrastructure components. Corporate technical support services include all the capabilities of standard technical support, as well as:

  • guaranteed initial response time – up to 2 hours;

  • 24/7 support.

Comparison of Standard and Corporate Technical Support Terms#

Standard

Corporate

Provided based on a separate technical support agreement

Support requests via email and online form

Support requests via phone

Support hours: weekdays from 10 AM to 8 PM, Moscow time

Support hours: 24/7

Initial response time to requests: up to 2 hours

Services Provided Under Corporate Technical Support#

  • Troubleshooting software functionality issues.

  • Consulting on software usage and providing clarifications on documentation.

  • Consulting on the operation of HTTP and TCP protocols during software operation.

  • Consulting on modifying user operating system settings to improve software performance.

  • Consulting on optimization opportunities for software interaction with other solutions installed by the user.

  • Providing support for customizing configuration files to meet individual user requests.

  • Providing updates during the term of technical support services.