Standard Technical Support

Standard technical support provides consulting and assistance with configuration changes, clarifications on documentation, as well as recommendations for working with network protocols and operating system settings related to Angie products.

Standard technical support is provided based on a separate agreement and is available on working days from 10 AM to 8 PM (Moscow time). We guarantee a first response within 4 hours of receiving a request.

Services Provided Under Standard Technical Support

• Troubleshooting issues with software functionality.

• Consulting on software usage and providing clarifications on documentation.

• Consulting on the operation of HTTP and TCP protocols in relation to software functionality.

• Consulting on changing user operating system settings to improve software performance.

• Consulting on optimization possibilities for software interaction with other solutions installed by the user.

• Providing support for customizing configuration files to address individual user requests.

• Providing updates during the term of technical support services.